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“Accountability is love,” team leader Mahala Landin says. Find out how Carolina Collective Realty keeps it at the core of every meeting, training and celebration with coach Verl Workman.
Morning huddles can be the hallmark of strong leadership, and the team at Carolina Collective Realty, powered by REAL Broker, in Raleigh, North Carolina, makes meetings about more than filling time.
They’re about building rhythm, creating focus and, above all, keeping everyone accountable in a way that feels supportive rather than controlling, judgmental or punitive. Or, as team leader Mahala Landin likes to say: “Accountability is love.”
That idea runs like a thread through every huddle, every training, every celebration. This cadence sets the pace for the team as a whole and for individuals to thrive. Here’s how Landin works purpose and presence into each huddle during the week.
A rhythm that keeps everyone moving
The week kicks off on Monday with a broker meeting focused on listings. By Tuesday, the whole team is together. Culture takes the lead here — shout-outs for wins, dashboards with the latest stats and recognition for agents who are hitting goals or embodying the company’s values.
There’s even a Culture Award, voted on by peers, which tells you a lot about how seriously they take community.
What’s striking is that Tuesday’s meeting always balances numbers with people. They track appointments, closings and contest results (this month’s theme: “fishing in the pond for appointments”), but they also make space for testimonials and spotlights. It’s the blend of progress and purpose that keeps the team engaged.
Training that feels alive
The training schedule is another place where this brokerage breaks the mold. Rather than pushing a one-size-fits-all curriculum, they adapt week by week. If the market shifts, the agenda shifts with it. If a new challenge pops up, that becomes the training topic.
Thursday sessions are especially hands-on: Agents and team leaders take turns running them and share what’s actually working in the field. Pulse meetings and role-play huddles on Slack keep the learning constant, short and practical.
When you look closer, the system highlights individual strengths: McKenzie guiding Canva marketing, Rebekah on luxury listings, Gene working with sellers, and Jennifer stepping in as field trainer to support newer agents. It’s a team where everyone teaches as well as learns. It’s accountability paired with mentorship, and it works.
Accountability without the sting
Then there are the one-on-one and small group accountability meetings. Agents check in on databases, systems, client events or their Top 50. They sit down with leadership to look at income, expenses and productivity. The conversations aren’t about catching people falling short; they’re about catching them before they drift too far.
As Landin explained, “Agents hear things when they’re ready. Our job is to keep showing up, keep delivering and keep them moving forward.”
Beyond the business
Because accountability doesn’t stop with contracts, the team invests in connection beyond the office. Think Kentucky Derby watch parties, baseball games at the Durham Bulls Athletic Park, pumpkin patch outings and Breakfast with Santa.
These aren’t just fun events; they’re culture glue, the kind that helps clients and agents feel like they’re part of something bigger than transactions.
The real takeaway
If you boil it down, the secret isn’t the schedule itself. It’s the clarity and consistency. There’s a core program, but it bends with the needs of the moment. Training is repeated often because Landin and her team understand that ideas only land when agents are ready to hear them.
And because the culture emphasizes progress over perfection, agents grow not just as producers, but as leaders in their own right.
And above all, the belief that accountability — when delivered with patience and care — isn’t pressure. It’s love.
Verl Workman is the founder and CEO of Workman Success Systems and author of Raving Referrals for Real Estate Agents. Connect with him on LinkedIn or Instagram.
